Withdrawal Condition

Withdrawal Conditions

To ensure secure and compliant financial transactions, our Forex trading company has established clear withdrawal conditions for all clients. Withdrawals can only be processed using the same method used for the initial deposit, and funds will be transferred only to the account holder’s name to prevent third-party transactions.

Olla Trade Ltd. (hereinafter referred to as the “Company”), is incorporated under the laws of Anguilla with Registration A000001849 having its registered office at No. 9 Cassius Webster Building, Grace Complex, PO Box 1330, The Valley, Al 2640, Anguilla.. The Company is authorised as an International Business Company (IBC) in Anguilla under the laws and regulations of the International Business Companies Act 2022: Section 203. (herein the “Law”). The objects of the Company are all subject matters not forbidden by International Business Companies (Amendment and Consolidation) Act 2022: Section 203 of the Revised Laws of Anguilla. Olla Trade Ltd. is the leading brokerage, by volume, FX and bullion trading company.
Meta Trader 4 also known as MT4, an electronic trading platform is used by Olla Trade Ltd. It provides low latency and order processing. The Company in accordance with the provisions of the Law and international standards, outlines in the Privacy Policy (herein the “Policy”) how the Company collects, maintains, utilizes and discloses personal information of the Client.
This Policy applies to all companies within Olla Trade Group and all the Companies follow the principles as outline hereof. We train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties, including dismissal, should we deem it necessary.
This Policy applies to existing and prospective clients as well as to any visitors of the company’s website(s).
The Company is committed to protecting the privacy of all Clients’ personal data which it obtains during the Account Opening process including information obtained during a Client’s visit to the Company’s website(s).

The Client acknowledges that he has read, understood and accepted the Withdrawal Conditions as amended from time to time, in addition to any other information and/or policy and/or agreement available on the Company’s website (www.Ollatrade.com).

Withdrawals submitted before 10:00 am server time will be processed on the same business day. Any withdrawal request submitted after this time will be processed the following day (Monday to Friday only). Please note that Server Time may be subject to Daylight Savings Time (DST), which begins on the last Sunday of March and ends on the last Sunday of October.

Winter: GMT, Summer: GMT+1 (DST). More details with respect to the Public Holidays and the trading hours are available on the Company’s website under section ‘Forex Calendar’ & ‘Forex Timetable’ respectively.

Withdrawals are always made using the same payment method/gateway that was used to make the initial deposit.
The company cannot send more funds back to the Client’s credit card than initially deposited; If additional amounts need to be withdrawn, they will be sent using an alternative payment gateway (i.e. Wire Transfer or any e-wallet).
Funds cannot be refunded to expired credit/debit cards.
Should credit/debit card deposits be received, all withdrawals up to the amount of total deposits by credit/debit card will be processed back to the same credit/debit card on a priority base.
Deposits via Visa/MasterCard that were executed more than 6 months ago cannot be withdrawn using the same payment method. Funds will be sent via an alternative method in the event of a withdrawal request being made by the Client.
The company does not charge any fees for deposits or withdrawals. If any fees are applied they are charged solely by the payment gateway vendor, bank or credit card company. The company does not cover these charges. These charges are covered by the end sender/receiver of the funds. In the event that the company is charged during a funding transaction by any third party, the Company reserves the right to pass the relevant cost back to the Client.
In case a card that the client used for depositing funds with the company is cancelled/lost/stolen/re-placed/do not support the foreign remittance refunds, please inform the company prior to submitting a withdrawal request and provide an official letter from the Client’s bank stating the same. Please note that all refunds are final and cannot be reverted.

The Company reserves the right to cancel a Client’s request for withdrawal due to any of the following reasons:

when the Client has been asked to provide the Company with updated identification information and the Client has failed to provide valid KYC information and/or Banking account details and/or statement within 7 (seven) days. The Company shall inform the Client that the reason for the cancellation of the withdrawal request is due to the failure of the Client to provide the updated identification information. The Company will ask the Client to resubmit his withdrawal request if he provides the requested updated identification information.
when the Client has not provided full and/or correct withdrawal information while submitting his withdrawal request, the Company shall inform the Client that the reason for the cancellation is due to failure on his behalf to provide full and/or correct withdrawal information to the Company. The Company will ask the Client to resubmit his withdrawal request if he provides full and/or correct withdrawal information.
if the Client submitted incorrect date of birth during the withdrawal request, the Company shall inform the Client of the reason for the cancellation and request from the Client to resubmit his withdrawal request;
if the Client has selected incorrect withdrawal method, (see paragraph 3.1 of the Withdrawal Conditions), the Company shall inform the Client that the reason for the cancellation is the selection of incorrect withdrawal method. The Company will ask the Client to resubmit his withdrawal request using the correct withdrawal method.

Any dispute arising with or in connection to any of the terms and conditions of the Withdrawal Conditions shall be dealt by the Company as per the Company’s Complaints Handling Policy, which is available on the Company’s website.
All complaints must be in writing and addressed to the Customer Support Team of the Company via email at cst@Ollatrade.com More details on the procedure which the Client must follow

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